Fed up with forgetting to claim after enduring that delay to your train journey. Looking to claim delay repay for a virgin trains journey. If you hold a valid ticket for your journey, you can now claim compensation for delays of 15 minutes or more, no matter what the reason. Whether its because they had run out of claim forms or because the station office wasnt open to be able to collect one, delayrepay will help you claim and remind you of delayed trains so hopefully youll never miss out on your compensation again.
We always try and ensure our trains run on time, but delays do occur sometimes and when this happens, we will offer fair and appropriate compensation. Useless at compensation virgin trains, london traveller. An animation we created for virgin trains new website in collaboration with brave spark media. Due to technical issues our help pages are not currently working.
Delayed by an hour on a train in february submitted delay repay forms online as requested one for each ticket. If you hold a valid ticket for a single or return journey you can claim compensation for a delay of over 30 minutes via virgin trains delay repay online pages, irrespective of what caused the delay. If you had to book a taxi to complete your journey as the train got cancelled and there were no staff to do this for you, then the value of your taxi can also be added to this. I was forced to take a taxi after my outward journey was halted, but i cant get compensation.
If you bought a single or return ticket from us and you dont use it because your train is cancelled or delayed, you can return the unused ticket to us for a full refund. If you are delayed on another operators service you will need to apply for delay repay with them providing them with details of the relevant tickets held on your key smartcard. Cookies must be enabled to claim through this site to embrace privacy and security related issues regarding your visit to this site. Freepost london northwestern railway delay repay please note this is the full address, shortened for your ease if you have a mobile ticket, simply include your ticket reference number on the delay repay form so we can verify your ticket purchase. This service works only for gatwick express, great northern, southern and thameslink services.
Rail delay payouts to be made by cheque on virgin trains. Delay repay claim involving multiple tickets with virgin trains. Delay repay is a scheme to compensate you if your train was delayed for any reason. Refunds delay repay is not a scheme to claim refunds on tickets. You can now expect a cheque if your virgin train is. Season ticket holders will be refunded the proportionate cost of the price of the ticket. By continuing to browse this site or choosing to close this message, you give consent for cookies to be used. Delay repay 15 will start on govia thameslink railway gtr services, including southern, whose passengers have suffered months of disruption and cancellations due to strikes, before being rolled out across the country, says the department for transport dft. Delay repay is a national scheme that train companies use to compensate you for unexpected delays and cancellations. Its important you read the operators terms and conditions carefully before booking your tickets with us. They help us understand how customers use our website so we can give you the best experience possible and also keep our online adverts relevant. Saturday, sunday or a bank holiday, well treat it as though we received it on the next working day. Ec no 2612004 establishing common rules on compensation and assistance to.
Little did i know that virgin trains has an automatic delay repay scheme as long as you book your tickets at. Rail travel vouchers a re valid for 12 months and may be used towards the cost of any uk rail travel, excluding the london underground and heathrow express services. Use the online delay repay portal below for the faster way to receive a response to your claim. If you experience a delay on any other service, please contact that train company. First refund came through via paypal no problem, second refund nowhere to be seen. Delayed passengers on virgin trains will receive money back by cheque in compensation, rather than travel vouchers.
Delay repay is currently operated by the majority of operators and a number of existing franchises, including virgin trains west coast and c2c have also taken steps to introduce automatic. The key smartcard is an alternative to paper tickets that makes it quicker and easier to buy and use tickets. The delay repay policy of most operators is to pay a partial or total refund of. Most rail passengers will be eligible for a full or partial ticket refund if there has been a. The amount you can claim depends on the length of your delay and which train company you travelled with. How do i claim a refund for a cancelled virgin east coast. How do i claim a refund for a cancelled virgin east coast train journey when i bought the ticket via trainline. If you are delayed by 15 minutes or longer when you travel with us, you can claim delay repay. If you would like to know how this is calculated, please contact our customer resolutions team. It promises that under its delay repay system the money would land in our account in. If youve travelled and were delayed 30 minutes or more, you can claim compensation through the delay repay scheme operated by the train company that.
Its not great when your travel plans dont go as expected. I then got a cheque from east midland without even contacting them. If the train operator replies batting you back to delay repay and claiming this is all you are entitled to then do not be bullied into thinking they are being honest. Virgin atlantic flight disruption policy virgin atlantic. There may be certain scenarios where we cannot determine that youve been delayed and in these cases you will need to submit a claim as usual. You can use these vouchers at any manned station or by calling our telesales department on 03457 225 225, please allow ten working days before your date of travel. Our virgin train was delayed and so was our automatic refund. Virgin trains ignored my delay repay claim then passed it on to.
We have put together our top 10 tips for getting train delay compensation. Vouchers cannot yet be used towards purchases made online. Usually you can choose from three or four main methods. Trainline tells me to do it online through virgin east coast delay repay form. Find out about virgin atlantics policy towards flight delays and disruptions. If your train company doesnt offer delay repay, you can still get compensation under the national rail conditions of carriage, but you wont get as much. How is it best to proceed, given the limitations of the virgin westcoast delayrepay online form. Were happy to take part and think its the least we can do to make up for any inconvenience caused. On the 3rd time of chasing them up found out theyd sent the refund to a.
Delay repay is currently operated by the majority of operators and a number of existing franchises, including virgin trains west coast and. Yes, auto delay repay should be seen as complimentary to the delay repay process rather than replacing it entirely. Virgin trains automatic refund is way off track money the guardian. Delay repay is a national scheme that entitles you to compensation if you have experienced delays during your train journey.
Government announces improved compensation scheme for rail. Rail delay payouts to be made by cheque on virgin trains bbc news. Virgin trains automatic delay repay essential retail. The scheme will compensate customers with single, return or weekly tickets who have been delayed more than 15 minutes. As its now more than 28 days since the last virgin trains journey 7th december, virgin trains are no longer accepting delay repay claims. If one of our trains runs late or is cancelled for any reason, and because of that you get to your destination station 15 minutes or more later than scheduled, delay repay applies. Virgin atlantic credit card apply or login virgin atlantic. Virgin trains, london midland, crosscountry and arriva trains wales refund policies explained. If youre claiming delay repay compensation online, its really easy. Compensation is based on the delay repay system, which is offered by around half of all train operators.
To help us process your claim quickly we advise that you make your claim within 48 hours of the delay. Our struggle to get a train ticket refund is virgin on the. Our struggle to get a train ticket refund is virgin on the ridiculous no matter how i try, i cant get the money thats due after sending my delay repay form rebecca smithers. Virgin trains ignored my delay repay claim then passed it on to trainline. Customer details and favourite journeys can be saved when setting up an online delay repay account making claiming even easier. You dont need to lift a finger and well credit it back to the card you paid with. All claims for compensation must be received by us within.
If your train is delayed or cancelled you will be entitled to compensation or a replacement ticket. For delays of 30 minutes or more, you can claim compensation on your ticket. Delay repay is a national scheme that makes it easy for you to get compensation for delayed journeys. When using the virgin money online service, the screens keep freezing. How to claim compensation for your cancelled or delayed.
London north east railway formerly virgin east coast. Is it payable if a delay of less than 30 mins leads to a missed connection, causing an overall delay to reaching the final destination of more than an hour. Trainline what payment methods can i use to book tickets. If you have an existing claim with a vt case reference, you can check the status of your claim or get in touch here. Delay repay is a national compensation scheme across most train operating companies. That means, their terms and conditions will apply to all the transport services and will depend on the type of ticket youve booked. Delay repay claim involving multiple tickets with virgin. Virgin trains have launched a new service called automatic delay repay which will start automatic refunds for delays on their trains. But you can still apply for a refund if your train is delayed or cancelled and. It has sent a cheque as a gesture of goodwill for what was clearly an.
Discover options for refunds on virgin train tickets. Virgin trains tells me to fill out a form and send it to trainline how do i send a form to a website. My train was halted with no explanation, but virgin hasnt repaid me as it should. How to claim compensation if your train is delayed or. If they dont receive confirmation of automatic delay repay being processed.
And i did indeed receive a full refund for that leg of the journey the next day. Virgin trains ignored my delay repay claim then passed. Bought a ticket on the virgin trains website or app. Virgin trains west coast service heading north from preston to. The transport services you book tickets for with us are run by various operators. Passengers will be refunded automatically within 3 days if their train is delayed by more than half an hour, and if theyve bought their ticket in advance. Youre entitled to compensation for any delay or cancellation that causes you to arrive 15 minutes or more behind schedule, except where delays have been caused by planned engineering works. London midland passengers can also claim via a delay repay scheme. The rules for delay repay are simpler than the personal charters. Once youve registered, our system will remember your information, so if you do claim again, its much quicker. While the rules around refunds for train delays are complicated, submitting your claim is. If you requested your compensation to be paid back to your bank account, this should. The delay repay form should only be used for delays experienced on lner trains.
If your train provider is chiltern railways, crosscountry, east coast, east midlands trains, first capital connect, greater anglia, london midland, southeastern, southern or virgin trains they operate delay repay. But now, the next time you head home for the weekend, or actually make the effort to visit friends on the other side of the country, and your virgin train is delayed youll get a cheque instead. By enabling cookie support on your browser, the communication between you and this site is strengthened to be certain it is you who are making transactions on your own behalf, and to prevent leakage of your privacy information. Not all companies offer it, so check your train companys website to find out more.
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